Frequently Asked Questions
Everything you need to know about our premium yarns and home crafting supplies.
What is the typical shipping time for my order?
Standard shipping usually takes 3-7 business days within the contiguous United States. Once your order ships, you will receive a tracking number via email to monitor your delivery.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout based on the weight of your order.
What is your return policy for yarn and supplies?
We accept returns of unused, unopened yarn in its original packaging within 30 days of purchase. Please note that patterns and digital downloads are non-refundable.
How can I ensure the dye lots of my yarn match?
Our warehouse team makes every effort to pull the same dye lot for all skeins within a single order. If we are unable to match dye lots, we will contact you before shipping.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are your yarns suitable for sensitive skin?
Many of our collections, such as our anti-pilling acrylics and cotton blends, are Oeko-Tex certified and specifically designed to be soft and safe for sensitive skin and baby garments.